The search engine in Splynx is divided into:

  • Searching for a customer;
  • Searching for a voucher card;
  • Searching within a table;
  • Using the global search.

Customer search

To search a customer, click on Customers (menu on the sidebar) → Search. In the search window you can perform a customized search that will query the customer database.

Customer search

Here you will be able to use different parameters for searching, such as:

  • Portal login - the login of the customer;
  • Status - the options are: New (not yet connected), Active, Inactive (doesn't use services), Blocked, Select all (to select all options);
  • Full name - the full name of the customer;
  • Email - email of the customer;
  • Billing email - email address of the customer only for the billing correspondence;
  • Phone Number - phone number of the customer;
  • Category - the options are: Individual, Business, Select all (to select all options);
  • Location - location of the customer;
  • Billing type - it can be Recurring, Prepaid (Custom), Select all (to select all options);
  • Partner - one of the partners created or all of them;
  • Tariff plans - one of the tariff created or all of them;
    • Search by all statuses, including 'disabled' and 'stopped' - the toggle allows to search services with all statuses (active, disabled, stopped, pending, archived), the toggle will be available only when tariff plan is selected;
  • Service - the options are: Bundle, Internet, Voice, Recurring;

For a more customizable search, you can click on Profile → Customer search fields (tab)and select different fields.

Customer search fields

Customer search fields Customer search fields Customer search fields

Voucher card search

To search for a voucher click on Customers (menu on the sidebar) → Vouchers → Search. Perform a search in the prepaid vouchers database with the search options as shown below.

Card search

Here are the different options available for vouchers search:

  • ID - ID of the voucher;
  • Series - the series the voucher belongs to;
  • Prefix - the voucher's prefix;
  • Status - the options are: New, Active, Expired, Used, Disabled, Online, Select all;
  • Login - the voucher's login, e.g. internet_LlT6BQD7;
  • Full name - name of the owner;
  • Phone - phone number of the owner;
  • Email - email of the owner;
  • Seller name - name of the seller;
  • Partner - name of the partners;
  • Location - location where the customer's voucher is based;

Search inside a table

We can search for particular data inside any table in Splynx. Use the search field of every table and get the complete view as a result.

View search

Global search

Also we can search in the whole Splynx system. Use the main search field as shown below:

Whole system search

Whole system search

Please follow these tips for a more efficient search:

  • put @ sign in the search field in order to show all entities to search through

Whole system search

  • to search in the necessary entity, choose it from the list or type the name manually, e.g. @tickets_messages: router

Whole system search

  • to search according to ID, start the search request from # sign, then add ID num, e.g. #1

Whole system search

  • the combination of the methods can be used, e.g. @customers: #6

Whole system search