Pending statuses & services
The pending statuses & services logs tables show the list of statuses or plans with forthcoming changes, e.g. when customer's status is set to be changed on a particular day or a new service will be activated on a specific day.
Pending statuses - this section displays the date of change, customer's id and status (new, activate, inactive, blocked). To view a customer's information you can simply click on the customer's id in the table.
Pending services - this section displays the date of change, customer's id, description of the service, its price, type and plan. To view the service plan information you can simply click on the name of the plan in the column of the table.
How to set up pending change of status
To set up a pending change of status for a customer, click on the Calendar icon next to the Status
After the result was saved, you will be able to check the pending status in
Administration → Logs → Pending statuses & services.
How to set up pending change of service
To set up a pending change of customer's service go to the Customer's Services tab, click on the
Add service button in order to select type of service you would like to add.
Then, choose the plan and fill up the rest of fields in open window if needed: Start date, Type of Connection, Router etc. You can also turn on a Discount option here, so customer will be charged with discounted price for the service. Set up the start date for the service.
If you click on the Edit icon
In case the customer already has the active service and you would like to change it, open the
Customer's Services tab and click on
After the service has been added, it's possible to check its status in
Administration → Logs → Pending statuses & services (
Service end date:
For example, we set the service end date to 01.03.2023, it means that the service will still be active throughout the indicated day (01.03.2023) and only on 02.03.2023 at 00:00 the service becomes disabled.
Date of service/customer's status change:
For example, we schedule the service status change for 01.03.2023. It means that on that day (01.03.2023) at 00:00, the service status will be changed.
With the help of the export
By clicking on the breadcrumbs